Privacy Policy

This Notice applies to Bitevize (hereinafter referred to as “Bitevize” or Platform “Company”), a company incorporated under the Companies Act, 2013 and having its registered office at Ramganj Ward Bombay Bazar Khandwa ( MP ) 450001 and its subsidiaries, its holding company, its affiliates. The Company is the owner of website www.Bitevize.com and mobile application ‘Bitevize’ and is owned, operated and managed by the Tinayant Technologies Pvt Ltd (collectively, the “Platform”).

This Privacy Policy(Privacy Policy) describes the policies and procedures applicable to the collection, use, storage, and protection of your information shared with us while you use the Platform, and for the purpose of this Privacy Policy.

Please read the Privacy Policy carefully prior to using or registering on the Platform or accessing any material, information or availing any services through the Platform.

By visiting the Platform or creating an user account (Account) on the Platform, You accept and agree to be bound by the terms and conditions of this Privacy Policy and consent to us collecting, storing, processing, transferring and sharing information including Your Personal Information in accordance with this Privacy Policy and applicable law.

What we collect:

We collect various information from You when You access or visit the Platform, register or set up an Account on the Platform or use the Platform. You may browse certain sections of the Platform and the Content, without registering an Account on the Platform. However, to avail certain services on the Platform, You are required to set up an Account on the Platform. This Privacy Policy applies to information(s), as mentioned below and collected about You:

Your Personal Information:

You may provide certain information to us voluntarily while registering on the Platform for availing services including but not limited to your name, mobile number, email address, date of birth, gender, age, address details, KYC related information such as Permanent Account Number (PAN), passport, driving license, the voter's identity card issued by the Election Commission of India, or any other document recognized by the Government for identification, income details, Your business or professional details, videos or other online/ offline verification documents as mandated by relevant regulatory authorities, device type, the device's telephone number (“Personal Information”). The act of providing Your Personal Information is voluntary in nature and We hereby agree and acknowledge that We will collect, use, store, transfer, deal with and share such details in terms of compliance with applicable laws and this Privacy Policy.

Sensitive details which are Personal Information:

For the purpose of this Privacy Policy, Sensitive Personal Information consists of information relating to the following:

passwords;
financial information such as bank account or credit card or debit card or other payment instrument details;
physical, physiological and mental health condition;
biometric information;
any details relating to the above as provided to a body corporate for providing services; and
any other information that may be regarded as Sensitive Personal Information” as per the prevailing law for the time being in force.
nationality or geographical information

Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Personal Information or Sensitive Personal Information.

Transactional Information:

We may also collect and store information about your transactions including transaction status, order history, number of transactions, details and Your behaviour or preferences on the Platform. All transactional information gathered by Us shall be stored on servers, files and any other storage system owned by any of Us or by third parties.

Location based information:

When you use the Platform through Your mobile, tablet, and/or any other computer sources or electronic devices, We may receive information about Your location, Your IP address, internet bandwidth, mobile device model. The information You provide may be used to provide You with location-based services including but not limited to search results and other personalized content. You can withdraw Your consent at any time by disabling the location tracking functions on Your device. However, this may affect Your experience of certain functionalities on the Platform. The primary goal in doing so is to provide You a safe, efficient, smooth, and customized experience on the Platform. The information collected allows Us to provide the services and/or features on the Platform that most likely meet Your needs, and to customize the Platform to make Your experience safer and easier. More importantly, while doing so, We collect the abovementioned Personal Information from You that We consider necessary for providing you a quality experience.

Location based information:

We receive and store Non-Personal Information by the use of data collection devices such as “cookies” on certain pages of the Platform for various purposes, including authenticating Users, store information (including on Your device or in Your browser cache) about Your use of our services, remembering User preferences and settings, determining the relevancy of content, delivering and measuring the promotional effectiveness, and promote trust and safety, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people. Certain additional features may be offered on the Platform that are only available through use of a “cookie”. We place both permanent and temporary cookies in Your device. We may also use cookies from third party partners for marketing and analytics purposes .You are always free to decline such cookies if Your browser permits

We use this information to do internal research on Your interests, and behavior to better understand, protect and prove service to You. This information is compiled and analyzed by Us on an aggregated basis and not individually, in a manner that does not specifically identify You, We will collect and store such information You provide to Us. We retain this information as necessary to resolve disputes, provide customer support, respond to queries, and inquiries, and troubleshoot problems and improve the services.

We shall be entitled to retain Your Personal Information and other information for such duration as may be required for the purposes specified hereunder and will be used only in accordance with this Privacy Policy

Additional Information:

We may obtain information You voluntarily share with Us through interactions on Our social media channels, participation in surveys or by submission of feedback. Through these engagements and in order to provide the services You have accessed on Our Platform, We may also gain insights into certain Personal Information, such as Your preferences for Products and services.

You may also provide the information directly when You create an account on Our Platform or on phone or via chat with Us or when You provide any feedback to Us.

Use of information:

We use the information in accordance with law, for the following:

to create Your account and verification of Your identity and access privileges
to provide You the access to the Products and services offered by Us, Sellers, or business partners and improve the services on the Platform that You request;
for internal business purposes and services, including without limitation, delivery services, IT support services, and data analysis services;
to resolve disputes, to manage Your requests and complaints, administer Our service and diagnose/ troubleshoot technical problems;
to design and improve the products and services and customer relationship management processes;
to inform You about online and offline offers, products, services, and updates;
to customize Your experience on the Platform or share marketing material with You;
to detect, prevent and protect Us from any errors, fraud and other criminal or prohibited activity on the Platform;
to process and fulfil Your request for services or respond to Your comments, and queries on the Platform;
to monitor and enhance Our internal processes for smooth functioning of Our Platform and also to ensure effectiveness of internal procedures.
to allow third parties to contact You for Products and services availed/requested by You on Bitevize Platform or third-party links
to communicate important notices or changes in the services, use of the Platform and the Terms/policies which govern the relationship between You and Us, as applicable;
to conform to the legal requirements, compliance/reporting to regulatory authorities, as may be required and to comply with applicable laws and carry out research with relevant partners.
to carry out marketing, advertising or promotional activities
for any other purpose after obtaining Your consent at the time of collection

(collectively“Purposes”).

Sharing of Information:

Business Partners:

We may disclose your Personal Information to third party Sellers, service providers, merchants, delivery partners, marketing or advertising partners, consultants, partners for carrying out research and other service providers who work for either of Us or provide services through the Platform. This disclosure may be required, for instance, to provide You access to the services and process payments including validation of Your Payment Details, to facilitate and assist marketing and advertising activities/initiatives, for undertaking auditing or data analysis, or to prevent, detect, You expressly consent to the sharing of Your information with third party service providers, including payment gateways, to process payments and manage Your payment-related information.

Compliance with law:

We may disclose Your information including Personal Information, to the extent necessary: (a) to comply with laws, regulatory requirements and to respond to lawful requests and legal process or an investigation, (b) to protect Our rights and property, the users, and others, including to enforce the Terms or to prevent any illegal or unlawful activities, and (c) in an emergency to protect Our personal safety and assets the users, or any person. We shall in no manner be responsible for informing You or seeking Your approval or consent.

Sharing of information with any third parties

Subject to applicable law, We may at Our sole discretion, share Personal Information (including Sensitive Personal Information) to Our Group or affiliated entities, any third party that ensures at least the same level of data protection as is provided by Us under the terms hereof, located in India or any other country. By using the Platform, You accept the terms hereof and hereby consent to Us, sharing of Your Personal Information and Sensitive Personal Information to Our Group or affiliated entities, third parties, including in any location outside India, The Personal Information We process may be transferred to countries outside Your current location. For instance, We may transfer Your information to locations where some of Our Service Provider are based. .

While We may share Your Personal Information and Sensitive Personal Information with third parties, including regulatory bodies, governmental authorities and financial institutions, We are committed to enforcing equal or more stringent privacy protection obligations with these third parties, wherever applicable and feasible. We take reasonable measures to ensure these third parties process information in accordance with Our Privacy Policy though processing and protection ultimately fall under the governance of their policies and applicable laws. As such, We disclaim responsibility or liability for these third parties' handling of Your information.

Security and Measures:

The Platform has reasonable security measures and safeguards in place to protect Your privacy and Personal Information from loss, misuse, unauthorized access, disclosure, destruction, and alteration, in compliance with applicable laws. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You will be responsible for maintaining the confidentiality of the Account information and are fully responsible for all activities that occur under Your Account. . We cannot and will not be liable for any loss or damage arising from Your failure to comply with this provision. You may be held liable for losses incurred by any of Us or any other user of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential. Additionally, You are responsible for keeping Your login ID and password confidential and secure. Please avoid sharing Your login credentials, password or OTP with anyone. It is Your responsibility to promptly inform Us of any actual or suspected compromise of Your Personal Information.

When payment information is being transmitted on or through the Platform, it will be protected mostly. Hence, We cannot guarantee that transmissions of Your payment-related information or Personal Information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Us or Our third-party service providers. We assume no liability or responsibility for disclosure of Your information due to errors in transmission, unauthorized third-party access, or other causes beyond Our control. You shall not share Your Personal Information or other security information for Your Account with anyone. We have undertaken reasonable measures to protect Your rights of privacy with respect to Your usage of the Platform and the services. However, We shall not be liable for any unauthorized or unlawful disclosures of Your Personal Information made by any third parties who are not subject to Our control.

Notwithstanding anything contained in this Privacy Policy or elsewhere, We shall not be held responsible for any loss or damages

Retention of Your Personal Information:

We maintain records of Your Personal Information only till such time it is required for the Purposes, or for as long as required by applicable law. To the extent possible, We endeavor to store Personal Information and Sensitive Personal Information within India, We may retain Your Personal Information if We believe it may be necessary to prevent fraud or future abuse, to enable Us to exercise legal rights and/or defend against legal claims.

Third-Party website links:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over such third-party websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.. We may use third-party advertising entities to serve ads when You visit the Platform. These entities may use information (not including Your name, address, email address, or telephone number) about Your visits to the Platform and Third- Party Sites in order to provide advertisements about goods and services of interest to You. You agree and acknowledge that We are not liable for the information published in search results or by any Third-Party Sites.

Social Media

You may provide Your feedback, reviews, testimonials, etc. on the Platform on Your use of the services (“Posts”). Any content or Personal Information and Posts that You share or upload on the publicly viewable portion of the Platform (on discussion boards, in messages and chat areas, etc.) will be publicly available, and can be viewed by other users and any and all intellectual property rights in and to such Posts shall vest with Us. Your Posts shall have to comply with the conditions relating to Posts as mentioned in the Terms. We shall retain an unconditional right to remove and delete any Post or such part of the Post that, in Our opinion, does not comply with the conditions in the Terms or where applicable law requires Us to remove such Post. We reserve the right to use, reproduce and share Your Posts for any purpose. If You delete Your Posts from the Platform, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by other Users.

How to control your personal information

If you believe that any of your information with us is incorrect or incomplete, please email us as soon as possible at moiz@bitevize.com. We will promptly correct any information found to be incorrect. You shall have the right to request that We remove Your Personal Information from Our systems.

You should be aware that some of the Personal Information that may have been shared on third-party websites may still continue to be available as We do not have control over these websites. You should only share Personal Information with people that You trust because they will be able to save it or re-share it with others, including when they sync the Personal Information to a device.

Grievance Redressal

For any queries with respect to this Privacy Policy, or any discrepancies and grievances pertaining to processing of your information, you may reach out to our Grievance Officer, Mr.Moiz Joher at moiz@bitevize.com.

Changes to This Policy

From time to time, we may update or revise this Privacy Policy without any prior notification to the users. The effective date of this policy, as indicated at the top of this page, shows the last time this policy was revised or materially changed. While we will make reasonable efforts to keep you updated on changes to the privacy policy, we advise you to review this page periodically to keep yourself abreast of any changes to the policy.

Feedbacks and Queries

Please feel free to contact at moiz@bitevize.com regarding any questions and feedbacks on the Privacy Policy. We will use reasonable efforts to respond promptly to requests, questions or concerns You may have regarding, We cannot ensure a response to questions or comments regarding topics unrelated to this Privacy Policy or the privacy practices specified herein.